We offer exchanges within 30 days from the day of delivery. Read below to find out how you can exchange or return your item.
Free delivery in Europe on orders over 100 EUR and the rest of the world on orders over 175 EUR.
Orders made in Spain during weekdays will be delivered in 2-3 days. Orders made during the weekend will be delivered between 3-4 days.
International orders within Europe can take up to 5 working days. International orders outside Europe can take up to 5-10 working days to arrive.
- Standard delivery 1-3 working days (6 EUR on orders under 100 EUR) – for Spain.
- International shipping (EU) – 1-5 working days (6 EUR on orders under 100 EUR) – Depending on the country.
- International shipping (Non-EU countries) – 1-10 working days (20 EUR on orders under 175 EUR).
You can return and exchange your order within 30 days after receiving your order. When you send us your return, please email to firstname.lastname@example.org and please make sure the items are the same as when you received them. NB: Items on sale we don't refund.
Simply return any unused item within 30 days of receipt for a full refund of the price of the goods (provided it is in a new, unused condition). This approval period does not apply to certain jewellery or Gift Vouchers. Please send an email to email@example.com to let us know if you return your goods. Once received in good condition, the refund will take place in 10 working days. Items bought in sale we don't refund, but you can exchange them. You can return your items by sending them to:
Taar Willoughby, Carrer del Bisbe Torres 2, 07800 Ibiza. Postage must be paid by the sender and will not be refunded by taarwilloughby.com.
If you do have a complaint, please write an email to firstname.lastname@example.org. taarwilloughby.com welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to. Financial Complaints – Where complaints related to the consumer credit offer are not resolved to the customers satisfaction, the customer may have the right to refer their complaint, in writing, to the Financial Ombudsman Service, for an independent investigation. Details will be provided as appropriate.
In the unlikely event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at https://ec.europa.eu/odr. If you decide to use this service, please use the following email address when completing the form email@example.com.