Delivery & Returns | Taar Willoughby

FREE DELIVERY IN EUROPE ON ORDERS OVER 100 EUR REST OF THE WORLD ON ORDERS OVER 175 EUR

Delivery & Returns

Delivery

Free delivery in Europe on orders over 100 EUR and the rest of the world on orders over 175 EUR.

Orders made in Spain during weekdays will be delivered in 2-3 days. Orders made during the weekend will be delivered between 3-4 days.

International orders within Europe can take up to 5 working days. International orders outside order can take up to 5-10 working days to arrive.

  • Standard delivery 1-3 working days (6 EUR on orders under 100 EUR) – for Spain. 
  • International shipping (EU) – 1-5 working days (6 EUR on orders under 100 EUR) – Depending on the country. 
  • International shipping (Non-EU countries) – 1-10 working days (20 EUR on orders under 175 EUR). 

    You can return your order within 29 days after receiving your order. When you send us your return, send a email to info@taarwilloughby.com and please make sure the items are the same as when you received them. NB: Items on sale we don't refund.

    Returns

    Simply return any unused item within 29 days of receipt for a full refund of the price of the goods (provided it is in a new, unused condition). This approval period does not apply to certain jewellery, cosmetics, grooming, photographic or Gift Vouchers. Please send an email to info@taarwilloughby.com to let us know if you return your goods. Once received in good condition, the refund will take place in 10 working days. Items bought in sale we don't refund. You can return your items by sending them to: 

    Taar Willoughby, Carrer de Bisbe Torres 2, 07800 Ibiza. Postage must be paid by the sender and will not be refunded by taarwilloughby.com.

    Complaints

    If you do have a complaint, please write an email to info@taarwilloughby.com. taarwilloughby.com welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to. Financial Complaints – Where complaints related to the consumer credit offer are not resolved to the customers satisfaction, the customer may have the right to refer their complaint, in writing, to the Financial Ombudsman Service, for an independent investigation. Details will be provided as appropriate. 

    In the unlikely event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at https://ec.europa.eu/odr. If you decide to use this service, please use the following email address when completing the form info@taarwilloughby.com.